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SHIPPING & RETURNS

Shipping Policy

We want to get you your Geckobrands products as soon as possible. That’s why process your order within 2 business days.  If you order before noon on Monday, your order will be shipped by no later than Wednesday.

 

Geckobrands offers free UPS Ground shipping on all orders $24.99 or more. Valid on orders shipped in the contiguous United States only. Orders shipped to Alaska, Hawaii or any territory or jurisdiction outside of the contiguous United States are not eligible for free shipping.  Shipping rates for these areas will be discounted based upon dimensional weight and location.

 

Return & Exchange Policy

We want to be sure you are excited about your geckobrands purchase.  If you’re not satisfied for any reason, you can return the item for a refund or exchange it within 30 days of your purchase, provided it is unused and is still in its original packaging. For products purchased from an authorized dealer, please contact them directly for more information on their return policy.  Refunds for geckobrands.com purchases will be returned to the original form of payment.

 

All merchandise must be unused and undamaged and returned in its original packaging for refunds and exchanges.  All original and return shipping costs are non-refundable. To request a return, please complete the required fields here (link to contact us?) and provide.  If your return is approved, you will receive a shipping label and return order form to include inside the box with your return(s). This return policy only applies to products purchased directly from geckobrands via phone or website.